Finding meaning in revenue integrity

2024 Revenue Integrity Week is a time to reflect on the value revenue integrity professionals give—and receive—from their organizations. Acknowledging how your personal values intersect with your work and the meaning you get out of it can help you grow as a professional and understand what environment you’ll thrive in.

NAHRI asked members of the 2024 Networking and Events Committee to share what they find most interesting or rewarding about working in revenue integrity. Here’s what they told us.

Q: What is the most interesting or rewarding part of working in revenue integrity?

Kelly Bowley, RN, MBA, CRCE, senior director of healthcare business transformation, revenue cycle, FTI Consulting, Washington, D.C.: One of the things I love most about working in revenue integrity is the detective work! Being able to research and dig into situations to determine root cause is the most interesting and rewarding part of revenue integrity.

Sandy Giangreco Brown, MHA, BS, CHRI, RHIT, CCS, CCS-P, CHC, CPC, COC, CPC-I, COBGC, PCS, director of coding and revenue integrity, CliftonLarsonAllen, LLP, Broomfield, Colorado: For me, the most rewarding part is to be able to find potential avenues of revenue that a department, hospital, or practice didn’t even know existed! This can be a service that they are already performing or something that they could easily begin doing and the situation would be a profitable one. I also love learning. I tell people all the time that we can’t expect to take a class or get to a certain level and “know it all.” It is impossible as healthcare and the medical field are constantly changing. Instead, we can continue to learn, no matter how old we are!

Jennifer Gardiner, senior director of revenue integrity, University of Maryland Medical Center, Baltimore, Maryland: I learn something new every day. The work allows me to challenge myself to think differently and work with so many different groups and teams. Each day is something different than the day before.

Lisa Kanivetsky, CPC, CHRI, revenue integrity advisor, University Hospital, Newark, New Jersey: Learning something new every single day.

Daphne Pell, RHIA, CHRI, vice president, Claro Healthcare, Chicago, Illinois: I find it rewarding to help health systems develop compliant solutions for documentation, coding, and charging to support the financial health and long-term viability of their organization.

Mia Reddick-Smith, MBA, PMP, AVP, revenue integrity, Lifepoint Health, Brentwood, Tennessee: Being a problem solver/fixer. Revenue Integrity is constantly challenged with unique situations that require resolution.

Tina Rosier, MS, PT, director of revenue integrity at Community Health Network. Indianapolis, Indiana: Being able to solve a problem or workflow that results in net revenue for the network.

Stacie Smith, senior manager, Windham Brannon, Atlanta, Georgia: For me, the most interesting is all the complexities and intricacies that we see every day working in this area. We constantly face challenges that give us the opportunity to show our skills in areas that wouldn’t otherwise be seen or used. We not only work within the financial arena, we also get to delve into the clinical area a bit, too, when we work with the charge description master and clinical leaders.