Survey shows how remote work affects management processes

The COVID-19 pandemic has caused many departments to shift to working remotely over the last couple of years. To gain insight on how this shift has impacted annual reviews and management processes, NAHRI conducted a survey.

The survey’s respondents included a variety of revenue integrity professionals, such as managers and analysts, as well as other revenue cycle professionals. All respondents reported that their department’s current work environment is either completely remote (47%) or hybrid (53%).

Forty percent of respondents reported changes to their annual review processes or management strategies, processes, and policies. Among the changes reported were the implementation of new productivity measures, adjustments to work hours to address time zone differences, and development of new goals and goal-setting processes.

According to the survey, the implementation of productivity measures was the most frequently reported change. Such measures included daily and weekly electronic reports, more frequent personal communication between managers and staff, and daily meetings to discuss accomplishments.