Joining the revenue integrity field

Taking on a new role is a daunting task, especially when it involves switching fields. People who are new to the world of revenue integrity may feel unclear about their job expectations and overwhelmed by the never-ending stream of rules and regulations.

To help revenue integrity newcomers understand what their job entails, NAHRI recently surveyed members. Following are some of their responses.

Q: What advice would you give to revenue integrity newcomers?

Shelby Lee, revenue integrity operations manager at UCSF Medical Center in San Francisco, California: Be eager to learn. Whether it’s something technical in the EHR, a medical procedure, or a coding nuance, there’s always something to learn about. Be comfortable in not knowing the answer and performing research.

Diana Cupp, RHIT, CPC, CPCO, revenue integrity supervisor at Sauk Prairie Healthcare in Prairie du Sac, Wisconsin: Networking is important—try to get good resources that can assist you when you have questions. Listen to what the departments want and understand how they function.

Brittanie Smiddy, revenue integrity lead at Confluence Health in Wenatchee, Washington: Never turn down an opportunity to shadow someone's workflow. Be involved in different committees and subscribe to a lot of emails from reputable sources. Don't be afraid to get out of the office and introduce yourself and show what your department has to offer.

Susan E. Lundgren, COC, CHRI, CPAR, revenue integrity hospital auditor at Northside Hospital in Atlanta, Georgia: Be ready for everything to change just when you think you have the rules down.