How to improve your revenue integrity program

Editor’s note: Howard Kung, CPA, MBA, FHFMA, FACHE, CPC, CRCR, will present “Revenue Integrity Evolution” on day one of the 2024 Revenue Integrity Symposium, which will take place September 12–13 in Oak Brook, Illinois. Kung is the senior director of revenue integrity at Mayo Clinic. Learn more about the event by downloading the brochure. Use NAHRI’s justification letter template as a guide to gain your organization’s support for attending.

Q: In what ways does your session challenge revenue integrity professionals to think outside the box?

Kung: This session will allow individuals to evaluate existing structures within the organization by looking at best practices and determine if their team is operating most effectively.

Q: What’s the biggest challenge in revenue integrity right now? How does your session help tackle this?

Kung: The session will provide clarity on roles and responsibilities and how to best support clinical/department colleagues and revenue cycle/finance. The session will assist by providing guidance on how to start the conversation about establishing a common vision, definitions in key functions, and other considerations. Additionally, building consensus with other stakeholders and evaluating organizational setup and need will be discussed.

Q: What’s one of the key pieces of information you would like people to take away from your session?

Kung: Importance of having a clear identity and vision for their department. And with hard work and collaboration, that it is possible!

Q: What are you most excited about for this year’s topic? Or, what are you most excited about for this year’s conference?

Kung: Being able to network with other organizations and learn best practices.

Q: What's a great piece of advice you've received regarding revenue integrity? Or, what advice do you like to give people about revenue integrity?

Kung: That revenue integrity is an evolving, dynamic function and department within the healthcare revenue cycle.