Valuable qualities in revenue integrity professionals

Revenue integrity roles are filled by professionals with a variety of backgrounds. Although many organizations clearly lay out what education, certifications, and proficiencies they require of revenue integrity professionals, they often don’t touch on the soft skills these positions require.

To identify the most valuable qualities of revenue integrity professionals, NAHRI recently surveyed members. Following are some of their responses.

Q: What type of person is best suited to work in revenue integrity?

Shelby Lee, revenue integrity operations manager at UCSF Medical Center in San Francisco, California: A strong problem solver with the ability to communicate complex issues to stakeholders from all sides of the revenue cycle.

Brittanie Smiddy, revenue integrity lead at Confluence Health in Wenatchee, Washington: Someone who is analytical but also creative. They need to be able to identify small changes and details, but also imagine the bigger picture and visualize the whole process at the same time.

Michella Borden, RHIT, revenue integrity department supervisor at St. Charles Health System in Bend, Oregon: Someone who can work independently without a lot of direct supervision, find solutions by using resources, and own their work. This person works to improve themselves, isn't afraid to question the status quo, and strives for perfection. They need knowledge of different healthcare aspects, such as medical record documentation, coding, and claims.

Diana Cupp, RHIT, CPC, CPCO, revenue integrity supervisor at Sauk Prairie Healthcare in Prairie du Sac, Wisconsin: Someone who likes to solve puzzles. They need to be analytical, understanding, and a good listener with the ability to see the whole picture.