Case Study: Establishing a Strong Financial Foundation through a Commitment to Quality

A Southern healthcare organization struggling with low quality scores, revenue loss, and a declining case mix index (CMI) partnered with AMN Healthcare to implement a clinical documentation integrity (CDI) program, achieving rapid improvements.

Within 90 days, revenue increased by 15.5%, and CMI rose 17.5% (from 1.47 to 1.78), reflecting more accurate patient acuity capture. Enhanced documentation also led to higher reimbursements, improved quality scores, and stronger reputational ratings.

The case study details the key components of the CDI program, including a gap analysis, structured CDI framework, specialized training through AMN’s Inpatient CDI Academy, onboarding, and reporting strategies. These elements ensured sustainable success, equipping CDI specialists with the skills to maintain high documentation standards.

This transformation underscores the direct link between quality documentation and financial stability—proving that revenue follows quality.

Download the full case study to explore the strategies behind this success.